Contact us

Address

HSBC Bank Middle East Limited

PO Box 66

Dubai

UAE

HSBC Bank Middle East LimitedContact Details

All Transactional and Account Servicing Related Queries

• General complaints and queries
• Cheque related queries
• VAT invoice requests
• Bank letters / confirmations
• Bank fees and charges queries

Client Service Team

• Tel: +971 600 56 7004 (option 4)
• Email: corporateservices.uae@hsbc.com

Account Mandates

• Ownership or mandate changes
• Signatory / signing instructions amendment
• Principal address changes
• Additional account opening / account closure

Account Mandates Team

• Tel: + 971 600 56 7004 (option 3)
• Email: corporateservices.uae@hsbc.com

HSBCnet Helpdesk / Payment Enquiries

All enquiries related to :

• Technical Assistance and training related to HSBCnet
• How to use HSBCnet to make Payments
• Express banking,
• C3 Payroll Card
• Cheque Outsourcing

All enquiries related to:

• Payments already made on HSBCnet
• Related to WPS

HSBCnet Helpdesk

• Tel: +971 600 54 0004/8004407 (Option 2)
• Email: hsbcnetuaehelpdesk@hsbc.com

Payments Helpdesk

• Tel: +971 600 54 0004/8004407 (Option 1)
• Email: paymentsenquiry@hsbc.com

Corporate Credit Cards

Corporate Cards Helpdesk

• Tel: +971 600 54 0004/8004407 (Option 3)
• Email: rcccorporate.cards@hsbc.com

Trade Services

• Import Transactions (DC’s & Bills)
• Export Transactions (DC’s & Bills)
• Bonds / Guarantees

Trade Services Team

• Tel: 800 HSBC TRADE (800 4722 87233)
• Email: hsbctcc@hsbc.com

Your comments matter to us

At HSBC, your opinions matter. Should you have any compliments, suggestions or complaints about the service you have received, please use one of the following channels. HSBC Bank Middle East Limited has a complaint/feedback handling process in place, details of which are provided below.

Call us or visit the nearest HSBC branch:

For Payments, HSBCnet and Corporate Debit/Credit Card support – 800 4407

For Trade 800 HSBC TRADE (800 4722 87233)

In case we are unable to provide an immediate solution to your complaint / feedback, you will be provided with a Complaint Reference Number, together with the approximate time that will be required for resolution. You will be contacted by the committed date with a full response.

Write to us:

Click here to send us your compliments, suggestions or complaints

You will receive a notification acknowledging your complaint / feedback and will be contacted within two working days. In the event we are unable to provide an immediate solution to your complaint / feedback, you will be provided with a Complaint Reference Number, together with the approximate time frame required to resolve the matter. You will be contacted by the committed date with a full response.

What happens when you first complain?

We will always try to resolve your concerns there and then. If this is not possible, we will fully investigate all the issues you have raised and aim to resolve them as quickly as we can, by speaking with you or writing to you. Sometimes it may take a little longer to resolve matters – if this is the case, we will keep you updated on our progress throughout.

What can you do if you're not satisfied with the response to your complaint?

If you are not satisfied with the response you have received by lodging your complaint / feedback through the channels provided above, or if you do not receive a response within the time frame communicated, you may escalate the issue to the Customer Experience team by emailing uaecmb.customerexperience@hsbc.com.

A Customer Experience representative will contact you within two working days following receipt of your correspondence.

Customer not satisfied with the Bank's Response

In the event you are not satisfied with our final response or 15 working days have passed since you first raised your complaint you have the right to refer your complaint to the Central Bank of UAE at the following email address: complaint@cbuae.gov.ae using any of the following channels.

Register a complaint:

CBUAE Official Website: http://www.centralbank.ae

Fax No: +97126916004

Visit any of the CBUAE branches

Reply to the complaint:

Toll free: 80022823

Visit any of the CBUAE branches

Formal letter as per Customer Request

Central Bank Branches:

Abu Dhabi

King Abdulla Bin Abdulaziz Al Saud Street – Al Bateen Area

Dubai

Al Gubaibah Street – Al Gubaibah Area

Al Sharjah

King Abdulaziz Street – Abu Shgarag Area

Ras Al Khaimah

Al Muntaser Street – Al Nakheel Area

Al Fujairah

Hamad Bin Abdulla Street – Mraisheed Area

Al Ain

Ali Bin Abi Taleb Street – Oud Altuba Area

In cases where the effort to reach settlement with the concerned institution is exhausted or the subject matter is pending for more than 15 working days with bank, whichever is earlier, the consumer then can submit a detailed complaint through the available channels of the Consumer Protection of the CBUAE, preferably online in our website.