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HSBCnet Mobile Authorisation

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Generate a HSBCnet security code using your mobile device

We’ve introduced a new feature that will allow you to use your mobile device to generate your HSBCnet security code when logging on to HSBCnet.

The new mobile authentication is a convenient way for you to access HSBCnet services, whether you’re at your desk or on the go.

What has changed?

With mobile authentication, you can use your mobile device to log on and access HSBCnet services, instead of using your physical Security Device.

Set up mobile authentication in 2 simple steps:

Your System Administrator will need to enable your mobile device in HSBCnet’s User Management service.
Once enabled, you can activate your mobile device in the HSBCnet Mobile app.^*

Learn how to set up mobile authentication

To find out more about using the Mobile authentication, please refer to the following video guide:

1. How to log on to HSBCnet using my mobile device

2. Enable mobile device authentication for HSBCnet with a security device

* If you don’t have the HSBCnet Mobile app on your device, you can download it from the Apple App Store or Google PlayTM.
App Store is a service mark of Apple Inc.
Google Play is a trademark of Google Inc.

Frequently Asked Questions: HSBCnet mobile device authentication

1. How do I set up mobile device authentication?

Your organisation’s System Administrator will need to enable your mobile device in the desktop version of HSBCnet:

Open User and Account Management > User Management.
Locate the user profile and select ‘View user details’.
In the ‘Profile’ page, select ‘Edit user profile’.
In the ‘Mobile device’ dropdown list on the ‘User details’ page, select ‘Yes’.

If your profile is set up with dual authorisation, another System Administrator will need to approve the change.

Once your System Administrator has granted you access, you can activate your mobile device in the HSBCnet Mobile app. If you don’t have the app on your device, you can download it from the Apple App Store or Google Play^TM.

To activate your mobile device:

Log on to the HSBCnet Mobile app with your Security Device.
Go to the menu and select ‘Settings’.
Switch on the ‘Mobile authentication’ option and follow the on-screen prompts to set up your device and PIN.

2. How do I use my mobile device to access HSBCnet?

You can now use your mobile device to log on and access HSBCnet services, instead of using your Security Device. You’ll be presented with two options to log on to HSBCnet with your mobile device:

Receive a notification – the quickest way to verify yourself is to send a notification to your mobile device via the HSBCnet app
Generate a security code - using the HSBCnet Mobile app, you can obtain a one-time security code to enter in your browser.