Contact us

Address
HSBC Bank Middle East Limited

PO Box 66
Dubai
UAE

HSBC Bank Middle East Limited Contact Details

Your comments matter to us

At HSBC, your opinions matter. Should you have any compliments, suggestions or complaints about the service you have received, please use one of the following channels. HSBC Bank Middle East Limited has a complaint/feedback handling process in place, details of which are provided below.

Call us or visit the nearest HSBC branch:

For Payments, HSBCnet and Corporate Debit/Credit Card support – 800 4407
For Trade 800 HSBC TRADE (800 4722 87233)

In case we are unable to provide an immediate solution to your complaint / feedback, you will be provided with a Complaint Reference Number, together with the approximate time that will be required for resolution. You will be contacted by the committed date with a full response.

Write to us:

Click here to send us your compliments, suggestions or complaints

You will receive a notification acknowledging your complaint / feedback and will be contacted within two working days. In the event we are unable to provide an immediate solution to your complaint / feedback, you will be provided with a Complaint Reference Number, together with the approximate time frame required to resolve the matter. You will be contacted by the committed date with a full response.

What happens when you first complain?

We will always try to resolve your concerns there and then. If this is not possible, we will fully investigate all the issues you have raised and aim to resolve them as quickly as we can, by speaking with you or writing to you. Sometimes it may take a little longer to resolve matters – if this is the case, we will keep you updated on our progress throughout.

What can you do if you're not satisfied with the response to your complaint?

If you are not satisfied with the response you have received by lodging your complaint / feedback through the channels provided above, or if you do not receive a response within the time frame communicated, you may escalate the issue to the Customer Experience team by emailing uaecmb.customerexperience@hsbc.com.

A Customer Experience representative will contact you within two working days following receipt of your correspondence.

Customer not satisfied with the Bank's Response

As our valued customer, you have the right to refer your complaint to Sanadak (Ombudsman Unit for the United Arab Emirates), in the event of:

• your complaint has not been resolved for over 30 calendar days since you first raised your complaint,
• you are not satisfied with our response, or
• we have not accepted your complaint.

You can contact Sanadak using any of the following channels:

Website: www.sanadak.gov.ae

Toll Free: 800SANADAK (800 72 623 25)

Location: Emirates Institute of Finance Building – Ground Floor – Sultan Bin Zayed The First Street - Abu Dhabi